oldfoneguy
Active Member
Chuck all "Factory Trained Technicians" are hacks. If they were worth a damn they'd have their own business. I had the maintenance program with my last truck. Brought it in for service and they told me the truck needed the transmission cooling lines replaced. Ok fine I could see they were wet from sweating and just a matter of time until they drip. Make the appointment and bring the truck back. They give me a loaner because it's going to take a while.
Get the truck back look it over seems fine with new parts. Go home have dinner and take the truck to pick something up 40 mile round trip. Get off the highway stop at the light then go and the truck is surging and hanging in low gear. Bring up the transmission temperature indicator in the dash menu and see it's reading at 225°! Barely make it back home and park the truck. Check the fluid the next day and it's black and cooked smelling. Bring it back to the dealer and have them look at it. The dealerships "best man" their #1 tech left one of the plastic plugs in the lines that keep moisture out during shipping!!! The fluid couldn't cool and in under 50 miles completely fried the transmission. I ended up with a crappy soccer mom loaner crossover for a month and a week while the dealership went through whatever their protocol was to get the transmission replaced undoubtedly with lies and probably blaming me. Made them eat the warranty deductible and give me back the deductible for the cooling lines. If you ask them they're all experts though. I'm sure car dealers will all end up where the lawyers will be in the final end.
Get the truck back look it over seems fine with new parts. Go home have dinner and take the truck to pick something up 40 mile round trip. Get off the highway stop at the light then go and the truck is surging and hanging in low gear. Bring up the transmission temperature indicator in the dash menu and see it's reading at 225°! Barely make it back home and park the truck. Check the fluid the next day and it's black and cooked smelling. Bring it back to the dealer and have them look at it. The dealerships "best man" their #1 tech left one of the plastic plugs in the lines that keep moisture out during shipping!!! The fluid couldn't cool and in under 50 miles completely fried the transmission. I ended up with a crappy soccer mom loaner crossover for a month and a week while the dealership went through whatever their protocol was to get the transmission replaced undoubtedly with lies and probably blaming me. Made them eat the warranty deductible and give me back the deductible for the cooling lines. If you ask them they're all experts though. I'm sure car dealers will all end up where the lawyers will be in the final end.